Website and ordering terms

Quotes and orders

Submitting a cart or inquiry asks Misieco Supplies LLC (“Misieco”) for a quote; it is not an accepted order and does not authorize a charge. Sales reviews your request and sends a written invoice with confirmed items, price, taxes, and delivery. You can contact Sales at any point. After you approve and pay the invoice, Misieco confirms the order and arranges shipment. Do not send payment-card numbers, passwords, or other payment credentials through the website request form.

Accounts and agreement

Creating an account requires checking the agreement box and verifying your email with a one-time code. We record the version and time of your agreement. When you sign in, your cart and hearted products may sync to your account, and the protected account administrator may view those selections for support and catalog improvement as described in our Privacy Policy. Existing account holders may choose to save current browser selections to the account after reviewing the updated notice, or keep those selections on this device instead. An account is optional for requesting a quote.

New-account mask offer

Create and verify a new account to receive one complimentary pack of five white face masks with your next completed paid order, including an eligible international order. One welcome pack per eligible new account. It can be combined with the free diamond bur pack and other applicable offers. Creating an account or sending a request does not use the gift; Sales will note eligibility on the invoice and include the five-mask pack with the shipment after payment. The gift has no cash value and does not count toward shipping thresholds. Existing accounts are not eligible for this new-account offer; duplicate or fraudulent signups may be declined. A canceled request leaves the gift unused.

Requests we may decline

Before accepting an order, Misieco may decline or revise a request for unavailable stock, shipping or legal restrictions, eligibility or professional-use requirements, suspected fraud or misuse, or a clear pricing or product-information error. Sales will explain the issue and offer a corrected quote when possible. An unaccepted request is not charged. Once an order is accepted, the applicable returns and warranty policy and nonwaivable legal rights continue to apply.

Prices, offers, and availability

Website prices and estimates are informational until confirmed in the written quote. A quote will state its validity period, if any. Promotions apply only as described with the offer and are confirmed in the quote. If an item, price, or delivery detail needs correction before acceptance, Sales will provide the corrected details so you can accept or decline.

Shipping, taxes, and delivery

For U.S. standard shipping, the charge is $13 below $39, $8 from $39 through $124.99, and free at $125 or more in merchandise after discounts. International shipping is not automatically free; Sales quotes shipping and applicable taxes or import duties for the destination before you approve the quote. Same-day New York City delivery, and delivery to selected New Jersey or Long Island addresses, depends on the address, availability, timing, and a fee confirmed by Sales. See the Shipping & Delivery policy for details.

Returns and warranty

Returns, warranty coverage, and reporting damaged or incorrect items are governed by the Returns & Warranty policy. Contact Sales for instructions before sending an item back. Nothing in these terms removes rights that applicable law does not allow Misieco to waive.

Product information and professional use

Images, packaging, descriptions, and item references help identify products and may change. Confirm the exact product, manufacturer, configuration, compatibility, and instructions for use before purchase and use. Product information is not clinical advice. Clinical products identified as “Professional-use product” are offered only to licensed dental or medical professionals and authorized healthcare purchasers; buyers must follow the exact manufacturer label and instructions for use (IFU).

FDA and professional-use terms

FDA device class and prescription status are not the same thing. Under 21 CFR 801.109, prescription-device labeling depends on the exact device and its required labeling. A website photo that does not show “Rx Only” does not establish that a product is available for consumer self-treatment. Misieco does not describe an exact item as FDA approved, FDA cleared, or Rx Only unless its own documentation supports that statement.

Generic FDA classifications include dental burs as Class I, air-powered dental handpieces as Class I, endosseous implant abutments as Class II, and synthetic bone-grafting materials as Class II. Class I status or a 510(k) exemption does not by itself mean a product is appropriate for home use. See the complete professional-use policy and its FDA labeling guidance before requesting a clinical product.

Privacy and contacting us

Information submitted with a request is used to respond, prepare a quote, and support the requested transaction as described in our Privacy Policy. Contact Misieco Sales at misiecodental@misiecodentalsupplies.com with questions or to report a website issue.